Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Friendly staff
Convenient location
Room smell
Value for money
6.0/10
Guest rating
Rooms
5.0
Location
8.0
Service
6.2
Dining
5.5
Guest reviews
6.0/10
based on 6 reviews
5.4
5.4/10 based on 2277 reviews
Michelle
United States,
May
2024
7.4/10
The hotel is centrally located, making it convenient for sightseeing and close to public transportation. The rooms were decently clean and comfortable although there were some minor cleanliness issues. The service was adequate, with friendly staff but not exceptional. The dining options were satisfactory but lacked some variety. Overall, it offers good value for money with a favorable location.
Rooms
7.0
The rooms were comfortable, but cleanliness could be improved with some mold and gum around the windows.
Service
7.0
The staff was friendly and maintained the rooms clean, but did not exceed expectations.
Location
9.0
The hotel is ideally located in the city center, making it easy to access top attractions and transportation.
Dining
6.0
The dining options were average, offering a basic breakfast without much variety.
Facilities
8.0
The hotel offered tours and ticket assistance, adding convenience for travelers.
William
United States,
April
2024
6.6/10
The hotel is perfectly located just behind the royal palace, with friendly and helpful staff. The room is serviced daily upon request. However, the rooms can be small and have a tendency to smell bad at times.
Rooms
5.0
The room size is small, and the smell can be unpleasant at times.
Service
9.0
The staff were lovely and helpful during our stay.
Location
8.0
The location is spot on, just behind the royal palace, perfect for visiting the Anne Frank House and other museums.
Dining
5.0
The dining experience was minimal at best, especially after the first morning.
Facilities
7.0
The hotel's facilities are good, especially for tours and ticket assistance.
John
United Kingdom,
January
2024
6.8/10
The hotel offered a prime location close to popular attractions but fell short on room quality and value for money. The service was attentive, and the dining options exceeded expectations. The facilities provided mixed experiences with both positives and negatives noted.
Rooms
5.0
The room had a strong smell, requiring extra cleaning. The view from the windows was disappointing due to bad drains.
Service
9.0
The staff was incredibly helpful and friendly, addressing all my requests promptly.
Location
8.0
The hotel's location was excellent, close to Dam Square and the train station, with easy access to shops and food outlets.
Dining
7.0
The breakfast offerings were more than I expected, with a variety of options available. However, there was a specific smell in the dining area.
Facilities
6.0
The facilities were decent overall, but the pricing seemed a bit high for the services provided.
Friendly staff
Room smell
Robert
United Kingdom,
November
2023
5.0/10
The hotel has a fantastic location in the center of Amsterdam, within a short stroll along the canals to major attractions. The rooms were disappointing, different from the pictures, and poorly maintained with bad lighting. Service was unreliable, with issues like small rooms, old facilities, and privacy breaches. The breakfast, although advertised, was not available. The hotel needs significant updates to match its prime location.
Rooms
5.0
The rooms smelt bad and looked dirty with poor lighting.
Service
5.0
The service was unsatisfactory, with issues like small rooms, old facilities, and privacy breaches.
Location
6.0
The hotel is centrally located in Amsterdam but needs updating to match its prime position.
Dining
5.0
The advertised breakfast was not available, disappointing for guests.
Facilities
5.0
The hotel lacks adequate facilities to provide a comfortable stay.
Great central location
Poor room maintenance
Pamela
United Kingdom,
October
2023
5.4/10
The hotel's location is perfect for exploring the city, with easy access to most attractions, but the rooms are incredibly small. The service was lacking as there were discrepancies with the key and smoke alarms, and the hotel didn't address the issues promptly. Dining options were limited, although the provided breakfast exceeded expectations. The facilities were basic, and some amenities were missing.
Rooms
5.0
The rooms looked nothing like in the photos and were the smallest I have ever seen.
Service
5.0
The service was disappointing, with issues regarding key functionality and disruptive checks for smoke alarms.
Location
8.0
The hotel is conveniently located between Dam Square and Anne Frank House, making it easy to reach most tourist spots.
Dining
7.0
Dining options were limited, but the breakfast surprised us with its offering.
Facilities
5.0
Basic facilities with some missing amenities.
Hans
United States,
September
2023
7.0/10
My stay at the hotel was a mixed experience. On the bright side, the new room I got was free of bed bugs and had a good view from two large windows. However, my first room had bed bugs, and I found a dirty sock left behind from a previous guest. The location was superb, close to major attractions like the King's Palace and Dam square, making it easy to move around Amsterdam.
Rooms
7.0
I had initially encountered bed bugs in my first room, but after reporting it, I was promptly given a different room that was bug-free and had a pleasant view.
Service
6.0
The service was a bit slow in responding to my reminders about the bed bugs issue, but they were courteous and eventually addressed the problem. I appreciated the coffee and tea provided.
Location
9.0
The hotel's location couldn't be better, just a short walk from major attractions like King's Palace and Dam square. Additionally, it was convenient to get to various spots in Amsterdam with the nearby tram route.
Dining
7.0
The dining experience was okay, without any major complaints. The location was perfect for visiting in the summer, and the restaurant offered a nice selection of local jams.
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